At APATO, all products originate from Japan. Our exclusive collection showcases meticulously crafted furniture by various designers using a blend of traditional techniques and modern technology. Each piece is a fusion of unparalleled craftsmanship and innovative Japanese design.

At APATO, our product prices are not available online but can be obtained by directly contacting our store over the phone or via email (info@apato.com.au). Please contact us for any assistance with our items, as we would be delighted to provide the information you need to make an informed decision.

Customisation options vary depending on the brand and specific products. Please contact our team for details on whether you can use your own fabrics and materials. We are more than happy to discuss the possibilities and help tailor your pieces to your unique preferences. Please note that additional charges may apply.

We currently offer local shipping services in Victoria, as well as services to interstate customers in New South Wales, Queensland, Tasmania, Northern Territory and the ACT.

Shipping and delivery costs vary based on factors such as location and the size of your order. To get detailed information on the associated fees, please contact us directly. We aim to provide transparent and fair shipping rates while ensuring your items’ safe and timely arrival. 

Payment options include VISA/MASTER, CHEQUE, or DIRECT DEPOSITS (EFT). Card payments can be accepted both in person and over the phone. 

Estimated delivery times for new orders range between 18-20 weeks. However, it is important to note that this ETA is subject to variation based on order dates, customisation requirements, and furniture production schedules. To track your order, please keep in contact with our team as we ensure you stay informed about the status of your order. We appreciate your understanding as we strive to deliver exceptional products within the outlined timeframe. 

In the event of a delay, we understand the importance of timely delivery. Our team will promptly communicate updates and work diligently to resolve any issues, providing transparent communication throughout the process. For inquiries or concerns about your order status feel free to contact us for assistance.

In the unfortunate event of product damage during delivery, please contact our store immediately. We prioritise resolving such issues promptly and will guide you through the necessary procedures to assess and resolve the damage. Your satisfaction is our top priority, and we are committed to ensuring a swift solution to any issues regarding damaged items. 

Yes, we provide trade offers and facilitate trade accounts. Please contact us directly for further information and details about these partnerships.

Some on-floor items may be available for purchase, but availability depends. We recommend checking with a store member for assistance to confirm if the specific item you’re interested in is eligible for purchase. 

Please refer to the care guide under our support page on our website for information regarding product care and maintenance.